What if I change dealers?

Your installing dealer is responsible for service for the first four months. Then the HELP® contract goes into effect. At that time, if your installing dealer is not available or you wish to change, there are 20,000 registered HELP® dealers nationwide to provide you with service.

Is preventative maintenance required?

Like any major investment, such as your automobile, your heating and cooling system requires routine preventative maintenance. This maintenance is also required to keep you in compliance with the standard limited warranty of your equipment. The HELP® contract does not cover routine maintenance costs, but it does cover component failures or other repairs not associated with this routine maintenance.

What does HELP® exclude?

• Routine preventive maintenance.
• All labor charges resulting from a failure during the first 121 days after installation. The installing dealer is responsible for all labor charges during this period. After that, ICP pays your dealer directly for any repair expenses.
• Any service call that does not result in a repair.
• Improper installation, misuse, abuse or neglect.
• Consequential damages caused by rust, oxidation, corrosion, water freezing, fire or other acts of nature.
• Any repairs to the equipment's appearance, paint and cabinet parts, knobs, and buttons.
• Any repairs to fuel storage tanks, key valves, filters, duct work, registers, grilles, clocks, wall-mounted thermostats, humidifiers, dehumidifiers, external wiring, piping, venting, electronic thermostats or other accessories not manufactured or marketed by ICP.

For a detailed description of exclusions, please see original contract. For more information, please call your installing dealer. If you need to contact the Extended Warranty Department, e-mail us at help@icpusa.com.

Close window