Extended Service Agreement For
Tempstar® Heating & Cooling Products

Homeowner's Extended Labor ProgramThe HELP® program extends beyond manufacturer’s warranties to give you the ultimate peace of mind. You can cover both the costs of parts and labor, so you have no repair surprises and no out-of-pocket expenses for the life of the contract. If there’s a problem, all you do is call your HELP dealer who will promptly provide the needed service. If your original dealer is unavailable, have your contract transferred, at no additional cost, to another qualified HELP dealer.

Coverage Choices

Choose 2-year, 5-year, 7-year or 10-year HELP± programs, available in parts/labor or labor-only* options.

*Subject to HELP terms and conditions. Risk management provided by Equiguard, Inc., and backed by an insurance underwriter company. Refer to the actual Extended Service Agreement for HELP terms and conditions.

Transfer Option

If you sell your home during the HELP contract time period, you can transfer the agreement to the new owners for a small fee.

Exclusions

Tempstar Matched SystemTo keep your heating and cooling systems running at top efficiency and maximum comfort, you need routine preventive maintenance, not covered by your HELP agreement. The HELP program does not pay for parts to prevent a failure; the replacement of a part is covered only after it fails.

The installing dealer is responsible for all labor charges resulting from a failure during the first 121 days after installation. After that, the HELP program pays your dealer directly for any repair expenses.

Additionally, no coverage of:

  • Service calls that do not result in a repair
  • Improper installation, misuse, abuse or neglect
  • Damage or failure caused by rust, oxidation, corrosion, water freezing, fire or other acts of nature
  • Incidental, indirect or consequential damages of any kind
  • Repairs related to appearance of equipment (paint, cabinet parts, knobs and buttons)
  • Any accessories not manufactured by the makers of Tempstar heating and cooling products (such as filters, ductwork, registers, grilles, clocks, wall-mounted thermostats, electronic thermostats, humidifiers, dehumidifiers, external writing, piping, and venting)